RIZULTS...performance consultants

Executive level affiliates are selected according to the project's specifications and the client's desired measurable results. Each of these consultants brings added expertise, averaging 15 to 20 years of requisite experience.

Business Partner/Individual Contributor

Enhances business between people. Serves as project manager for key projects or as a coach of managers Answers client-driven performance initiatives with options and solutions that facilitate strategic and tactical interventions. Team Lead of on-site and virtual teams. Strong Emphasis on performance management systems and executive coaching. Exhibits the ability to rapidly respond with ‘best practice’ deliverables to changing conditions demanded by new markets, technology or leadership redirection.

Focused on the best use of human capital, partners with business units at high levels to align, support and influence the execution of new projects, interventions, processes and tools that optimize organizational performance. Facilitates organizational transitions and change of behavior through dialogue and cascaded organizational communication strategies and plans. Develops metrics for performance against which individual, group or organization performance can be measured. Facilitates multi-disciplinary team meetings, blended learning programs and manages on-site and virtual project teams using online collaboration tools.

As a published professional, a dynamic speaker for public and professional associations and a professor of managerial psychology and organizational behavior resulted in admission to Who's Who in the West.

PROFESSIONAL ACHIEVEMENTS

· Coached the Chief Executive Officer through the performance management process for a senior manager resulting in termination and outplacement for poor performance at significantly less cost to the organization than was expected from an anticipated discrimination lawsuit.

· Generated a 44% voluntary response rate to a training needs survey providing data to build a new, enterprise-wide Learning Division and its curriculum. Trained staff in core competencies that moved the organization toward newly defined performance standards.

· Conceived and recommended performance standards and evaluation methodologies for human resource project teams. Established an organizational learning system by which teammates within the human resources organization improved their own processes, systems and performance.

· Championed, designed and facilitated an organization change and leadership teaming process, “Visioning Series”, for forty senior managers based upon organizational assessment results. Conducted organization-wide interviews around goals, roles, procedures and relationships of teams.

· Turned a 10% loss into 5% profit in one year by negotiating contracts with and managing twenty-five consultants in the design, development and facilitation of human resources, leadership, management, sales and marketing courses held nationwide.

· Designed Career Development Program and facilitated “Train-the-Trainer” workshops for thirty-nine senior information technology managers that positioned these business partners to deliver future human resource initiatives and solutions along this same delivery network.

CORE COMPETENCIES:

Change Management Theory

Consulting Process Technologies

Group Process Techniques

Human Resources Management

Organizational Learning

Performance Management

Problem-solving Processes

Project Management

Relationship Building

Succession Planning

Training Methodologies

Work Redesign

Business Coach/Practice Manager,
RIZULTS, 1990-2003

Cross-industry human resources/OD consulting that influenced business strategy and shaped HR strategic practices and programs. Developed business opportunities, negotiated contracts, and forged alliances with partners and customers. For a very diverse client base, managed staff and directed client engagements to identify, research, analyze and resolve complex problems or to diagnose, develop and facilitate solutions that satisfied client expectations.

Senior Learning Consultant, Systems Engineering Division,
Bank of America, 1989-1990

Designed division-wide management development strategy to develop managerial capacity. Received Training Advisory Board approval and Senior Vice President commitment. Received Employee Performance Award for turnaround results. Trained and coached managers on the people side of work.

Management Analyst,
County of San Mateo, 1986-1989

Formulated and implemented recruitment plans, marketing strategies and public relations campaigns for a $5M training program.
Served as point of contact for employer-negotiated, on-the-job training contracts.

Director, Training and Organizational Development,
Merritt Peralta Medical Center, 1985-1986

Built new department for a $150M hospital with seven subsidiaries. Created departmental philosophy, mission and goals. Designed corporate training strategy and implemented strategic communication plans linking culture change to business goals. Coached subsidiary Presidents.

Training Projects Manager,
Motorola, Inc., 1984-1985

Organizational and management consultant for the Human Resources Department managing teams in performance-based assessment reviews to define developmental requirements. Accountable for all aspects of implementation of prioritized training based upon clients’ requests, organization scans, job scans and survey data.

Training Projects Supervisor,
Bank Administration Institute,1983-1984

Turnaround manager of a $ .5M direct-market, training profit center. Analyzed sales, directed marketing activity increasing market penetration. Achieved one-point increase in direct response rate within six months. Conducted vendor contract negotiations and managed twenty-five nationally based vendors.

Senior Instructional Designer,
Allstate Insurance Company, 1979-1983

Managed or accomplished all phases of the instructional design process. Worked with subject matter experts to develop and evaluate performance-based training programs for sales and marketing, human resources and underwriting. Facilitated management and supervisory seminars.

RIZULTS...performance consultants is a Minority- and Woman-owned Business Enterprise (MWBE) and has been certified as such by the Public Utilities Commission, the State of California, Bay Area Rapid Transit and the Bay Area Purchasing Council.

Coach and Consultant

Presenter