"Your expertise in organizational change and human resource management inspires thinking and implementation of organizational restructuring processes which lead to innovative results." Executive Director Ortho-East Medical Group

Since 1979, RIZULTS...performance consultants has been teaming with executives, managers and employees and becomes their coach as they make critical choices and move toward redefined business performance. We render a broad range of successful organizational performance interventions to clients across many sectors. The consulting services that we provide include work planning, team development, organizational change and executive coaching. Supplementing these interventions, we offer training programs to assist in realizing performance standards.   Focus We focus only on what needs to be assessed based upon the result(s) you want to produce. RIZULTS assesses operations from a human resource perspective and creates the framework from which organizational performance interventions are designed to meet our clients' needs.   Methodology After a streamlined diagnosis of your business concerns, we construct a proposal that scopes the work to be accomplished, delineating timeline and measurable objectives. In our proposal, we minimize the interdependent tasks, shorten the time lines and run parallel tasks. Total project integration comes last. We review our adaptable proposal with our prospective clients, allow them an opportunity to ask questions that they might have and invite work plan specifications that they might want to include. We count on our clients identifying other organizational initiatives that might impact the facilitation of our project and its deliverables. With our client at the shared helm, we facilitate effective discussions and our agreements drive how the work will be done. We assure that the individual, team and/or organization performance interventions directly relate to stated business goals and can be achieved in parallel with other business strategies. At your request, we will provide either an oral or written report, describing the work effort process and results with any further recommendations.

"Working with a qualified consultant like Valena will cause the objectives to become crystallized." - John L. Guillory Senior Vice President Grubb and Ellis Company

Along with our clients, RIZULTS co-facilitates organizational interventions which enhances organizational capacity to manage their business decisions. RIZULTS inspires excellence, encourages innovations, assures focus and empowers excellence. Focus Groups Job Redesign Reorganization Restructuring Strategic Planning and Implementation Visioning Processes   Return to top

"I appreciate your open, frank style when confronting issues and your direct approach in helping me see myself through my leadership team's eyes." - Al Szabo Vice President Sales and Marketing Rush Prudential Health Plans

RIZULTS facilitates new or existing teams and optimizes the sameness and differences of individual experiences. We facilitate new thinking processes and perspectives that contribute to team collaboration and performance results. Conflict Management Cross-functional Team Development Group Process Facilitation High-performing Teams Leadership Team Development On-line Facilitation Project Management Self-managing Teams Team Building Third Party Consultations Virtual Teams   Return to top

"She designed a strategy which included a written questionnaire and offered individual meetings as well as focus groups to ensure ample and diverse opportunities for employees to be part of the citywide reorganization process. She submitted a well written summary report for management's use." - Ann Crossey Director of Personnel City of Concord

RIZULTS guides our clients through a structured process in which they engage in effective discussion and agreements about desired performance improvements. Together we design templates and management systems for managing organizational change. The new management systems leverage human capital and align business processes with corporate initiatives which creates systemic, organization-wide change. Aligning HRD as Internal Consultants Assessment and Survey Development Career Development Systems Change Management Communication Systems Operational Reviews Large Group Interventions Performance Management Systems Staff Development Team-based Evaluation Systems Transition Management Values-Driven Strategic Change   Return to top

"Her coaching process produced results for my direct report that exceeded my expectations." - Gregg Lemier Manager Pacific Gas and Electric Company

RIZULTS invites the exploration choices and consequences in our one-on-one coaching sessions. In a non-threatening environment, we collaboratively design a development plan that focuses on defining performance competencies aligned with business goals. We also facilitate personal and professional learning gains into measurable performance improvements. Assuring confidentiality, we work at all levels of an organization to effect the desired behavior changes within the individual, team and organizational patterns realizing performance improvements. Career Planning Executive/Leadership Coaching Performance Management Succession Planning Team Performance Technical Manager's Leadership Coaching   Return to top

"She began the class asking us questions. She wanted to know what we expected out of the class. At the end, we all got what we wanted!" - Participant                               "High energy! Personable! Intelligent! Results-oriented! Gives good hands-on ideas." - Participant                                       "The instructor has a great background in the human resources field and is very knowledgeable." - Participant                                   "Great facilitator. Makes you think." - Participant

RIZULTS designs and delivers flexible, results-oriented training programs that enhance individual, unit and organizational performance. The programs are process-driven as well as performance-based. A list of our top twelve most frequently offered training programs are packaged and are ready for customized offering within your organization: Career Planning Close Every Call Customer Service High Performance Teamwork Implementing Self-managing Teams Outplacement Discoveries Planning for Change Sexual Harassment Strategic Planning and Implementation Train-the-Trainer   Letting Go of Old Norms <new> The Company and Its Survivors <new> In addition, we will design a training program from the following list of other skill sets that our clients often request. Conducting Meetings Conflict Resolution Decision Making Effective Communications Intercultural Training Leadership Training Management/Supervisory Development Managing Differences Mentoring Motivation Negotiation Strategies Performance Planning and Evaluation Presentation Skills Problem Solving Project Management Stress Management Supervisory Training Time Management Value System Analysis   Return to top

"You enabled me to see that my current position plays to my weaknesses." - Participant

Career Planning As a result of this workshop, participants are encouraged to engage in conversations with their managers about their careers. Within the workshop, participants assess current interests and values; evaluate past accomplishments, strengths and weaknesses; explore alternative career paths; and identify how to pursue career options within their organization. They learn how to design an appropriate career strategy. Implementing the targeted development activities defined in their development plan, participants are encouraged to "aggressively take charge" of their careers.

"Our weekend sales results surpassed my expectations. I must attribute this to Ms. Williams' strong promotional enthusiasm." - Len Goode Toyota

Close Every Call This breakthrough workshop is designed to assist new or seasoned sales persons turn qualified prospects or inquiring callers into profitable clients. The content of this course is built on a series of published articles by the consultant entitled "Close Every Call." Participants learn how to anchor the trusted relationship in a consultative sales approach and watch the client close the call.

"These techniques will calm tensions and ease stress while making my customers happy." - Participant

Customer Service In this course, participants gain the essential interpersonal skills of customer service that can assist in making their jobs less stressful. The content of this training invites the participants to realize their role as business partners as a key artery of the business. Focusing on "moments of truth" and how these instances impact the perceived quality of customer service, participants are encouraged to create "value-added" exchanges in their responses to their customers. At the end of the training, an opportunity was provided for the participants to practice their new interpersonal skills with top management.

"Awareness of the real need for major improvements and work within our team." - Participant

High Performance Teamwork This workshop is designed to assist work teams explore their current teamwork issues and arrive at future directions and measurements for improved teamwork. What is the current performance level? What are the teamwork issues and teamwork opportunities? What measurements will we employ to evaluate the success of our teamwork opportunities?

"Thought provoking ... intense ... challenging session. I think the most valuable tools were on assessing my own and the organization's readiness." - Participant

Implementing Self-managing Teams This three-day workshop equips all participants to manage the installation of self-managing teams in their organizations. Day one: Why self-managing teams? Is our organization ready for self-managing teams? How do I manage the transition? Day two: How do I draft the self-managing team proposal and seek approval? Day three:How do I evaluate the performance of a self-managing team and its individual members?

"I'm motivated to go out there and get what I want and not just settle for anything!" - Participant

Outplacement Discoveries In this course, employees can build their enthusiasm while accepting the opportunity that they face being downsized, deployed, surplused or laid off. The useful and valuable content aids employees in taking the first steps towards beginning a focused job search. During the workshop, individuals complete a self-assessment; identify the tools that assist them in preparing the resume and the cover letter; learn how to sell themselves through mail, over the telephone, and via electronic media; practice employment interviewing and negotiating the offer; and, learn the importance of announcing their new job.

"I feel one step closer to meeting and accepting the challenges of a 'changing' year!" - Participant

Planning for Change In this process-driven training, participants engage in discussion in an informal, seminar-like environment. The participants define change as a group. The types of change are given definition and the associated stress is defined. During the session, every person has the opportunity to define his or her needs and commitments during a change process. The design of this workshop includes a feedback loop for upper levels of management to review the change management process.

"Dynamic... knowledgeable... well-versed." - Participant   "Absolutely informative and awakening." - Participant

Sexual Harassment This one-day workshop assists participants in eliminating behaviors of sexual harassment. Learning the legal basics of sexual harassment, participants gain awareness of the consequences of sexual harassment as defined by their company and how to stop it should they witness the occurrence of such behavior for another employee as well as for themselves. Through pre-test, post-test and case studies, participants measure their understanding of this civil rights mandate.

"You accomplished in one day what our management team had been unable to do in several months." - Participant

Strategic Planning and Implementation In this workshop, participants learn how to assist their organization in developing or revisiting its strategic plan. Who are the players in the planning process? What are the ten components of a strategic plan? What opportunities for organizational learning exist inside of the strategic planning process? How do I implement the strategic planning process? What have I learned through my experimentation today?

"Made the position of trainer very real to me. Gave me confidence to do it." - Participant

Train-the-Trainer In this seminar, participants learn the techniques to becoming a trainer. Beginning with a self-assessment inventory, participant learn a "ten step design process" and how to master platform skills, discussion leading, facilitation styles and training strategies. Through the use of videotaping short training vignettes, each participant receives an evaluation from his or her peers.

<new> Letting Go of Old Norms This course allows all employees of your organization to participate in a facilitated discussion regarding the desired cultural change within your organization. Co-facilitated by a member of your organization's senior management team and RIZULTS the seminar is implemented in a top-down management cascade.

<new> The Company and Its Survivors In this workshop, participants have time to examine their thoughts about surviving a layoff. Throughout the day, participants build enthusiasm for focusing on becoming an initiator of change and 'intrapreneur' within their organization. In process-driven discussions, participants share their thoughts about the challenging issues of loyalty and the disappearance of employment security. Return to top